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Charge 3 heart rate monitor isn't working

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‎10-31-2019 07:01 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-31-2019 07:01 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

My Fitbit is 7 months old and the heart rate monitor no longer works and I have no lights on the back, I have tried everything they said to do but nothing has work. I would like to get it replaced with another one because I really do like it but I no longer can find the receipt. Is there anything I can do?

 

 

Moderator edit: subject for clarity

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‎11-01-2019 06:05

‎11-01-2019 06:05

Welcome to the Community, @Puttpud.

 

Thanks for troubleshooting this heart rate issue. If your tracker isn't showing this information, I recommend taking a look at the help article: Why don't I see my heart rate on my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-31-2020 13:20 - edited ‎03-31-2020 13:21

In response to AlejandraFitbit

‎03-31-2020 13:20 - edited ‎03-31-2020 13:21

My Charge 3 has been working fine. All of a sudden today it started cycling through all the screens non stop. I have reset my device three times. The cycling stopped but now I am not getting a heart rate reading. Please advise.

 

Thanks

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