Charge 3 heart rate not syncing with the app

[williamgor]

i got a replacement charge 3 in September 

it was working ok till Sunday 

now the heart rate does not sync with the app 

have tried all the normal restart reboot turn Bluetooth of and on etc 

hope someone can help

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @williamgor.

I am sorry to hear your heart rate does not sync with the app. Thanks for sharing that you received your replacement Charge 3 in September, I appreciate your troubleshooting efforts and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

You can find more information about tracking heart rate at What factors can affect my heart-rate reading on my Fitbit device?

I'll be around if you have any questions. 

[williamgor]

think it was just temporary problem
it seems to be syncing now

thanks

[LiliyaFitbit]

Hi @williamgor, thank you for your reply.

I am glad to hear the issue is resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!