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Charge 3 heart rate sensor and battery issues

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‎06-04-2020 14:30 - last edited on ‎10-01-2020 11:22 by Moderator Alum

‎06-04-2020 14:30 - last edited on ‎10-01-2020 11:22 by Moderator Alum

Hello. My LED light on my Charge 3 hasn’t worked for 2 days. I’ve rebooted it twice in 2 different ways but still nothing. Also the battery life is shockingly low, I now have to charge it every day! It’s only 1 year and 3 months old. Can anyone help please? Thank you very much

 

 

Moderator Edit: Clarified subject

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‎10-01-2020 11:34 - last edited on ‎06-30-2025 07:58 by Fitbit Moderator

‎10-01-2020 11:34 - last edited on ‎06-30-2025 07:58 by Fitbit Moderator

Welcome to the Community, @SuziQ85.

Thanks for troubleshooting the issues you are experiencing with your Charge 3. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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