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Charge 3 heart rate sensor isn't working

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‎04-19-2020 16:39 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 16:39 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hello.

 

This morning, the LED lights were no longer working. Of course, heart rate is no longer being monitored. I have restarted my Fitbit multiple times but the lights are not turning on. I have charged my Fitbit twice and both times I have lost the charge within 30 minutes.

 

After the second time I charged, my Charge 3 was hot; almost burning hot. Therefore I have stopped charging it and will let the battery run out. It is definitely now a fire hazard. I don't believe I'm within the 1 year warranty period.

 

All I want to know now is what has happened with it that it has become unusable within 12 hours.

Thank you.

 

 

Moderator edit: subject for clarity

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‎04-30-2020 12:10

‎04-30-2020 12:10

Welcome to the Forums, @gcms71.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this sensor issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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