Charge 3 heart rate sensor isn't working

[Kieran_y_]

My Charge 3 no longer records my heart rate and there is no light from the sensor on the device. I’ve tried resetting the device multiple ways and reconnecting the device to my phone but nothing works. I’ve contacted customer service and received a reply, to which I replied, but nothing has been done still. I’ve only had the device for a year so it’s concerning it’s already failed

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Kieran_y_.

Thanks for troubleshooting this heart rare sensor issue. Since you already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

Keep in mind that our support team may be experiencing slight delays in customer response times because of the recent event going on. They are doing everything they can to ensure that you get a reply as quickly as possible.

In the meantime, let me know if you need anything else.