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Charge 3 heart rate sensor isn't working

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‎10-14-2020 07:02 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-14-2020 07:02 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

The heart rate sensor of my Charge 3 seems to have increased the frequency of the readings and shows a peak heartbeat even in bland movement situations. As a result, Charge 3 marks a disproportionate amount of active minutes and calories consumed, the quality of sleep is not detected, and charge 3 is discharged very quickly: the device is completely useless. I tried to reset the device several times, had it fully decharged and charged, making further resets, but nothing changed.


The day before the start of the malfunction, the device had started vibrating repeatedly, for no apparent reason, being decharged very quickly. How can I solve the problem? I looked for answers in the forum without finding any.

 

 

Moderator Edit: Clarified subject

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‎11-04-2020 09:56

‎11-04-2020 09:56

Welcome to the Community, @Anto_link.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this sensor issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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