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Charge 3 heart rate spikes while not being worn

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‎10-07-2020 09:00 - last edited on ‎11-12-2020 13:22 by Fitbit Moderator

‎10-07-2020 09:00 - last edited on ‎11-12-2020 13:22 by Fitbit Moderator

Hi! I have a charge 3, actually it's my second one because the first one had to be replaced due to this same issue. I take it off while I shower or take a bath and I noticed that the heart rate would go up to 200 while it was just sitting there. Fitbit sent me a replacement and I've only had this one for less than a month. Last night it happened with this one! I was brushing my hair out and glanced at it (it was sitting on the side of the sink) and the heart rate read 204! I don't get it wet and the only exercises I do with it on are walking and yoga. Has anyone else had this issue? 

 

 

 

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‎10-08-2020 17:18

‎10-08-2020 17:18

Welcome to the Fitbit Community, @Linda_Y.

 

I am sorry to hear your Charge 3 is showing heart rate while not being worn. Thanks for the details shared, I understand how you are feeling as you've experienced the same issue with your original tracker, I am glad to assist you. I recommend trying the following:

 

1. On your device, open the Settings app > Heart Rate > tap to turn the setting Off and sync.

2. Switch HR setting to On and sync.

3. Restart your tracker: How do I restart my Fitbit device?

 

For more information about tracking heart rate on your device, see What factors can affect my heart-rate reading on my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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