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Charge 3 heart rate stopped working

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‎08-02-2020 23:55 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-02-2020 23:55 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

I have had issues with the heart rate tracking since I got the watch but last couple days it has stopped working completely. The green light has stopped flashing completely. I have tried restarting it and unpairing it. Nothing is working?! 

 

 

Moderator edit: subject for clarity

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‎08-03-2020 19:01

‎08-03-2020 19:01

Welcome to the Fitbit Community, @H.2.34.

 

I am sorry to hear the heart rate tracking on your Charge 3 has stopped working completely. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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