Charge 3 heart rate too high

[trickey1951]

I do some chi gong exercises which include chest beating like a gorilla and shaking arms  while down at sides. Both these induce a supposed heart rate of 150/170 which is clearly false as an independent device confirms rate of no more than 75. Any ideas how to solve this? Would a different model behave differently?

trickey1951

Fitbit Charge 3

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @trickey1951, welcome to the Community Forums. Thanks for the details provided about the accuracy of the heart rate monitor on your Charge 3.

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Charge 3. To switch the heart rate settings on your Charge 3, from the main screen of your Charge 3, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 3's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 3 once again.
• Once it's done, restart your Charge 3 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Give this a go and let me know how it goes. 

[trickey1951]

Tried your suggestion but to no avail, Any other ideas? Have sent pic of sudden erroneous peaks caused by bouncing routine. Alternative HR monitor shows peak of no more than 80 BPM.


Trickey1951

[MarreFitbit]

Thanks for getting back and letting me know the outcome of the steps I recommended @trickey1951.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

I'll be around if there's anything else I may do to help you.