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Charge 3 heart rate too high

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‎11-19-2021 14:52 - last edited on ‎11-29-2021 15:56 by Fitbit Moderator

‎11-19-2021 14:52 - last edited on ‎11-29-2021 15:56 by Fitbit Moderator

My Charge 3 has been working fine, then on Wednesday it suddenly started waaaaaay over estimating my heartrate and activity levels. It currently says I'm at 140 bpm (manual checking myself I'm counting about 55) and thinks I've had over 6 hours worth of active minutes (I've been sitting at my desk). I've tried tried resetting it a couple times, let the battery drain and then recharge, and the band tightness is no different than it was on Tuesday when it was working fine.

 

Any other suggestions on how to troubleshoot this problem?

 

Moderator edit: updated subject for clarity

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‎11-29-2021 15:51

‎11-29-2021 15:51

Welcome to the Fitbit Community, @Ginny_35.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

In addition, you can turn heart-rate off and back on. For instructions on how to navigate your Tracker, please visit this article.

 

Hope this helps.

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