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Charge 3 high heart rate, black screen

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‎11-08-2020 14:17 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-08-2020 14:17 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

Black screen, lined screen, continuous 170 plus heart rate. The list is endless and restarting - 8 seconds or 15  or changed click face doesn’t fix it for more than an hour or 2. Never had a problem with charger 2 or earlier and am really disappointed with the short life. I’m going to look for another brand unless I find a fix that lasts.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-08-2020 14:37

‎11-08-2020 14:37

call the help desk... I reported similar issues and am receiving replacement

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‎11-08-2020 15:49

In response to stellamoo

‎11-08-2020 15:49

Thanks. I am so frustrated

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‎11-10-2020 11:02 - last edited on ‎05-06-2025 10:11 by Fitbit Moderator

In response to Pam.d

‎11-10-2020 11:02 - last edited on ‎05-06-2025 10:11 by Fitbit Moderator

@Pam.d @stellamoo Welcome to the Fitbit Community!

Let me help you with your Charge 3 screen not working and detecting a high heart rate. Also thank you for troubleshooting this issue. As @stellamoo mentioned you can reach out to our Support team. I have created a ticket so the team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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