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Charge 3 horizonal black lines

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‎11-03-2020 12:53 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-03-2020 12:53 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Hi

 

I've seen lots of people with this error. I have black lines across the screen and have restarted it several times including when connected to the charger. I have also changed the clock faces to various other fitbit faces and still have the issue.

 

I could live with it but annoyingly it is cutting across some of the data items on certain faces making those clock faces useless.

 

Please let me know next steps.

 

Thanks

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‎11-04-2020 05:17 - last edited on ‎01-24-2025 04:22 by Fitbit Moderator

‎11-04-2020 05:17 - last edited on ‎01-24-2025 04:22 by Fitbit Moderator

@amginE Welcome to the Community. 

Let me help you with your Charge 3 screen showing black lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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