Charge 3 horizontal lines on the screen

[Syumi_ato]

This is my second time getting a horizontal line on my charger 3 Fitbit. It’s not been a whole year yet. I tried everything that was suggested my didn’t work. What shall I do? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @Syumi_ato, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about the horizontal lines on your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us, I'm here to help you.

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. I'll be around if you have any questions present.

[risuena]

I'm having the same issue with horizontal lines across the screen of my charge 3 - it almost looks like lines of pixels have gone out.

I've tried restarting and long restarting and changing the clockface but nothing works and it's getting difficult at times to read the screen.

[ararar]

Hi,

I have the same problem, with a black horizontal line on the sceeen. The problem starter today, I have restarted and cleared Fitbit from data but that does not help.

[MarreFitbit]

Hello there @risuena and @ararar, welcome on board. Thank you so much for your efforts in fixing the screen of your Charge 3 trackers. 

Since none of the steps you both tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you as soon as they can (note that we may take longer to respond) to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

We look forward to getting you both back on track. I'll be around if there's anything else I may do for you. 

[barbgwi33]

This happened to my first Fitbit Charge 3, 5 months after I got it.  Fitbit replaced it for me and that one started the horizontal line/pixelating in February 2020.  I believe there is a design flaw somewhere.  Also, a month after I got a new phone, it stopped syncing with my phone.  I really like this Fitbit’s color and size and it does what I want/need, but, only for about 5 months at a time!  I might have to look into an Apple Watch.