Charge 3 horizontal lines on the screen

[SunsetRunner]

My Charge 3 has multiple horizontal lines

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post about the black lines on your Charge 3's screen. I'll be glad to help you.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

[SunsetRunner]

I have tried all of them and still no luck

[MarreFitbit]

Hi there @SunsetRunner. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[barefootbeth]

I also have multiple horizontal lines on the Charge3 and it does not appear to be charging when plugged in.  I changed the clockface and attempted to reset the device, however not sure if it actually did so.

Can you help me?

[MarreFitbit]

Hi there @barefootbeth, welcome on board. Thanks for the details provided in your post about your Charge 3's screen. I appreciate you already took the time to fix it.

I went ahead and created a case for you with our Support Team. Someone will reach out to you to offer their assistance. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. Please keep a lookout in your inbox to the email address associated with this account. 

[Walkingmatt]

Hi, 

My charge 3 has multipul lines across the screen as well.

Can you please help me? 

[MarreFitbit]

Hi there @Walkingmatt, welcome to the Community Forums. Thanks for reporting that your Charge 3's screen has also developed horizontal lines.

So I can move forward, would you mind trying the steps below? Or please confirm that you've tried those suggestions as described: 

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

[Steptracker15]

I have been having this same issue. My Charge3 is less than 2 years old. I have changed the clock face and have done the restart. Would you please let the Support Team know to add me to the list? Thank You!

[Walkingmatt]

Yes I've already tried these steps with no fix. 

[SunsetRunner]

I'm unable to help you, I too am waiting for customer support on this issue.

[Baldman07]

Yeah I've just been noticing that on mine and it's barely 6months old 🤷 done all the things asked and it's still no good! How do we fix this thing if it's not going away? I feel like I've waisted my money! 

[MarreFitbit]

Hi there @Steptracker15, @Walkingmatt, and @Baldman07, welcome here. I totally understand where your concern is coming from. I appreciate you took the time to troubleshoot your Charge 3 trackers as recommended above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Please be aware that due to recent events affecting our operations, support options are limited and wait times are longer than usual.