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Charge 3: horizontal white line after update

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‎02-10-2021 08:33 - last edited on ‎02-10-2021 18:48 by

‎02-10-2021 08:33 - last edited on ‎02-10-2021 18:48 by

After updating my charge 3 today, a single white line appeared on the bottom half of the screen. Seems like the forum is flooded with similar issues, but no successful solutions. How can I get support to get my screen back to normal? (I already tried the 8 second restart, the 15 second restart, resetting all my data, etc with no luck).

 

 

Moderator edit: subject for clarity 

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‎02-10-2021 08:34

‎02-10-2021 08:34

Small correction, the white line is horizontal.and not vertical as previously stated. 

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‎02-10-2021 19:00

In response to jcre

‎02-10-2021 19:00

Welcome to the Fitbit Community, @jcre.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and appreciate your feedback. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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