help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3, horizontal white lines gradually getting worse. Now screen remains black, heavy vibrate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2021 23:39

‎02-09-2021 23:39

My charge 3 (just over a year old) has given up. It started with a single line of dead pixels across the screen. This slowly got worse. I’ve reset and changed the clock as others have but this didn’t do anything. 

now the screen is completely black. Resets do nothing. If I hold or press the button the unit just vibrates heavily as if the alarm is going off. Doesn’t event reset now.

 

Very disappointed, I’ve had 3 fitbits over my time as using them as a tracker, but the build quality is just awful. Seems like they’re designed to break 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-10-2021 02:59

‎02-10-2021 02:59

@Hobowhooves Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes