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Charge 3 horizontal white lines on the screen

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‎04-24-2020 22:55 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-24-2020 22:55 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

Hi,

 

I purchased Fitbit 3 on March 2019.  

Today white lines come up on the screen. 

I restart Fitbit and changed the faces of the screen, the lines are still displayed.

 

I need help.

 

Thanks.

 

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎05-09-2020 06:38

‎05-09-2020 06:38

Hello @M.Lee, welcome to the Community Forums. We apologize for the late response. 

 

I'm sorry to hear about the horizontal white lines on your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us, I'm here to help you.

 

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

 

We hope to get you back on track soon. I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎05-09-2020 06:38

‎05-09-2020 06:38

Hello @M.Lee, welcome to the Community Forums. We apologize for the late response. 

 

I'm sorry to hear about the horizontal white lines on your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us, I'm here to help you.

 

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

 

We hope to get you back on track soon. I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-15-2020 09:11

In response to MarreFitbit

‎09-15-2020 09:11

I am having the same issue. I have my fitbit Charge 3 since February 2019. It appears this is a common issue for a few purchasers. I am not happy. Either get the issue resolved or authorize the return of the defective watch. Thank you.

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