help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 horizontal white lines on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-25-2020 14:22 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-25-2020 14:22 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

I bought my Charge 3 in June 2019 after having other Charge products. I really like the style and functionality of them. However, in the last few months, I have multiple horizontal lines on my display start to disappear, it hasn't affected the function of it, but it is annoying to look at and see some data. I have followed many of the troubleshooting steps that have been listed in other forums. Is there a way to fix this?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-09-2020 11:07 - edited ‎11-07-2023 07:32

‎05-09-2020 11:07 - edited ‎11-07-2023 07:32

Hello @wgrosk, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about the horizontal lines on your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us, I'm here to help you.

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes