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Charge 3 hourly activity goal isn't matching

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‎05-10-2020 10:42 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-10-2020 10:42 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

Same issue. Was working and today it’s not. My Charge 3 shows 5 hours of activity/steps per hour. When syncing to my iPhone 7 Plus app, only the most recent hour indicates activity, therefore only 1 hour not 5! That is wrong. I’ve written about this multiple times and you’ve never fixed it nor responded. I’m finished with Fitbit and will never recommend it to anyone.

 

 

Moderator Edit: Clarified subject

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‎08-09-2020 08:07

‎08-09-2020 08:07

It's great to see you around, @SteveLI1956.

 

I understand how are you feeling. Regarding this hourly activity goal issue, we are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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