Charge 3 inaccurate floor count

[G-Day]

Apparently I climbed nine flights of stairs during my sleep last night. Wrong. So, I reset my Charge 3 in an effort to correct the problem. It didn't work. Anyone else having a similar problem? Solutions?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @G-Day.

Thanks for troubleshooting this accuracy issue. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet.

Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes Exposure to excess moisture can also result in extra floors.

If you want to remove floors from your account, I recommend following the instructions in the help article: How do I add, edit, or delete Fitbit data and activities?.

Let me know the outcome. 🙂

[G-Day]

I have attempted through this forum and through Fitbit's online chat feature to find a solution. A hard reset of my Charge 3 did not solve the problem. Clearly the device is malfunctioning. Explaining the mechanism of data collection and/or providing instruction on how to modify erroneous data simply does not solve the problem. I would appreciate acknowledgement that a problem indeed exists and that there is no viable solution. In the meantime, I will ignore floor count. Too bad I can't eliminate it altogether.

[JamesBan]

I am having a similar problem with my device. It was fine until min Nov-19 where stair counts went through the roof. I've contacted the support chat and got the same statement as the moderator which is just wrong;

- Barometric pressures change every day so one day would be fine one not.

- Citing excess moisture is also a mistake as they have sold the devices as water resistant to 50m, so if submerging it isn't excess moisture I'm not sure what it.

- I've had a Charge 3 for 6 months and previously a charge 2 for 2 and a half years and fitbit are trying to convince me I've all of a sudden opened doors and other tasks in a different way in the last 2 months.

There's definitely an issue and fitbit need to address it, update their firmware and if that's not possible then they need to replace the devices.

[G-Day]

For the last six months, I have generally averaged between 30 and 40 floors/day with my Charge 3. But starting on January 1st, my daily floor count has not been less than 80; on January 5th it was 266. It can't be due to changes in pressure, moisture, etc. The device has simply malfunctioned. I'm currently wearing my Charge 2, and it's tracking floors accurately.