help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 information is inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2020 08:27 - last edited on ‎10-11-2020 08:12 by Moderator Alum

‎05-22-2020 08:27 - last edited on ‎10-11-2020 08:12 by Moderator Alum

Over the last 2 weeks, my Charge 3 has developed a 'mind of its own' .. If Im using the 'track exercise' for a walk, the same walk route will register 1-2 miles different every day.. On a bike ride over the weekend (nothing set).. it registgered 20,000 STEPS! . .although on the outdoor bike exercise it said none of those steps were part of the ride.. last nite .. the sleep tracking showed I went to bed at 9 when it was 11:15 and told me insufficient readiblity.. and this morning it refused to sync at all . .although it did finally sync up.  Its driving me crazy . .I've restarted it. . deleted and reinstalled the app .. I'd really like to understand why its so off ..all of a sudden

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-11-2020 08:14 - last edited yesterday by Fitbit Moderator

‎10-11-2020 08:14 - last edited yesterday by Fitbit Moderator

It's great to see you around, @painterfam.

I understand how are you feeling and appreciate all the efforts in trying to fix this accuracy issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes