Charge 3 interfering with Bose SoundSport connection?

[ThatGingeOne]

I have had my Bose SoundSport headphones for a year, along with a Samsung Galaxy A5 phone. During this time they have worked fine, with the headphones automatically connecting to the phone and staying connected for my whole workout. Recently I got a Fitbit charge 3, and since then my headphones have not been connecting properly with my phone. I have to unpair then repair to get them to connect at all, and then within 30 seconds the connection between the headphones and phone will drop. I have updated the firmware on my headphones but this did not help. Has anyone had a similar experience? Is it likely that the fitbit is interfering, or something unrelated? Not really sure what to do as obviously I want both my fitbit and my headphones working when running! Thanks

[MarreFitbit]

Welcome on board @ThatGingeOne, it's nice to see you around here! I'd like to start by saying that the A5 is not a compatible device yet. Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Also, it would be great if you take a look at the article: Why won't my Fitbit device sync? 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

If you have an Android phone, try these steps:

1. Turn off the Always Connected option in the Fitbit app.
2. Disable other Bluetooth connections when not in use.
3. Check to see if your phone has an app compatible with Ford Motor Company's voice control system. If so, disable Bluetooth on the app if possible or uninstall it.

   The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone. Ford provides a list of apps but note that other companies may use the API as well.

Let me know if there's anything else I may assist you with.

[mikecharlesbach]

I also noticed that when I have my Charge 3 on my wrist my bluetooth connection for my iPhone to the Pioneer car radio is interrupted.  A pause on my music app and then bluetooth connection is lost.  I can turn bluetooth off on my iPhone and back on which sometimes helps.  The interference is definitely since I wear my Charge 3.