Charge 3 is constantly flashing and vibrating

[Woods1]

Am disappointed to read so many reports with similar problems. Appears to have started flashing on and vibrating since I updated. Tried turning it off while connected to the charger as directed and then attempted to reboot the device itself but I cannot select settings because it keeps racing back to the clock screen. Am fed up of it now. And to be honest I wouldn't recommend a Fitbit. 🙁

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Woods1, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 started flashing and vibrating. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps listed below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Try setting up your tracker from scratch and see if it stops vibrating and flashing all of a sudden.

Keep me posted on the outcome.

[Woods1]

Thank you for your email. I have tried the process you are recommending
already. I will try once more and revert back to you.

Regards

[AlvaroFitbit]

@Woods1 thank you for troubleshooting this issue.

Since the issue persists I suggest you contact our Support team. I noticed that you already have a ticket with them so work with the team to find a solution.

Let me know how it goes.