04-11-2019
05:10
- last edited on
11-17-2020
11:10
by
MatthewFitbit
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04-11-2019
05:10
- last edited on
11-17-2020
11:10
by
MatthewFitbit
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All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.
Moderator edit: updated subject for clarity
07-01-2019 00:29
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07-01-2019 00:29
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So I tried disabling GPS as @makfit10 suggested and, while it didn't stop the vibrating and screen changing right away, it did stop after a couple of minutes so maybe there is something to that.
However, the heart rate functionality has completely stopped and no amount of rebooting and settings re-jiggering seems to get that back. The green LEDs seem to be completely dead.

07-05-2019 04:53
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07-05-2019 04:53
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I am having the same issue with mine and it's driving me crazy. I've scrolled through the thread and tried all of the suggestions but to no avail I'm afraid. Please can someone help? Thank you 🙂

07-05-2019 08:30
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07-05-2019 08:30
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Ring the Fitbit service no. They will sort it for you. You can get it on the internet.
Good Luck
Knockgraffon.
Sent from my iPad
07-05-2019 08:33
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07-05-2019 08:33
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sounds like you’ve got one of the faulty ones. They will help you.
07-08-2019 09:11
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07-08-2019 09:11
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Hi all,
I was facing the same issue and the restart didn’t work neither the face changing. Actually, currently, my Charge 3 is not turning the screen on, even though the battery is 68%.
Can anyone help me?
thabks

07-17-2019 11:51
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07-17-2019 11:51
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My Fitbit Charge 3 screen has either not been responding to my touches or the screen itself will have a mind of its own and just start flipping through the windows and/or vibrating all on its own. I would try to reset it but after the smiling face it would load the progress bar and just remain there frozen. This is horribly frustrating.

07-17-2019 12:19
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07-17-2019 12:19
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They should help you out with maybe a new charge 3. They replaced mine unit
not the strap and its been working ever since. Let me know how you get on.
07-17-2019 14:39
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07-17-2019 14:39
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Hi Smartie_16, thanks for your message.
I did contact Fitbit customer service 1 week ago and after performing some tests, they mentioned to reach me out to change my Charge 3, but never did!
I told them I will be in France up to Aug,6th and asked to perform the change here, maybe it scared them.
So far I feel like I threw my dollars in the garbage!
Regards

07-18-2019 02:55
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07-18-2019 02:55
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07-21-2019 05:43
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07-21-2019 05:43
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Hi
mine has started doing this the last couple of days, did the reset and it fixed it for a couple of hours then back doing it again. This is the replacement 1 as the 1st one got the grey/white lines down the screen.

07-21-2019 13:23
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07-21-2019 13:23
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service yet?

07-22-2019 00:42
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07-22-2019 00:42
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Not as yet no, going to do it now, was just seeing if anyone had a fix for this as last time i was with out it for a week while i got a replacement.

07-24-2019 03:39
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07-24-2019 03:39
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I have the exact same problem, seems like touch button is stuck in an infinite loop. No amount of resets in or outside of the charger nor changing the clock face will make it stop vibrating. I'm about to loose my mind over the constant sound, and no matter where I place it I can still hear it. Like an angry locust, that hates my guts. Anyway, I'm dependent on monitoring my heart rate for medical reasons, how do I get it replaced? It seems support staff is just randomly contacting people posting in this thread?

07-24-2019 03:56
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07-24-2019 03:56
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Fitbit customer services they should be able to help?

07-27-2019 18:06
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07-27-2019 18:06
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I this with no results. So frustrating. What else can I do??

07-29-2019 12:24
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07-29-2019 12:24
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07-30-2019 06:20
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07-30-2019 06:20
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Mine keeps doing the same thing 😞

07-30-2019 07:47
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07-30-2019 07:47
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My Charge 3 is doing the same thing with the screen.. acts like button is stuck. Keeps vibrating and changing to different screens. Just started this morning. This is the 3rd Fitbit I have gotten. The first one does after the warranty, the second one (charge 2) also died after warranty. At least this one is still under warranty. O love them but hate that they break so quickly.

07-30-2019 14:53
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07-30-2019 14:53
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I’ve had no issues with my replacement Charge 3 long may this continue.

07-30-2019 15:00
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07-30-2019 15:00
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Well, I’ve been a fitbit customer since the first charge hr. This is how they do business. **ahem** QA, good replacement policy.

