Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[Falkeener]

I hav etried this method with mine but it does the normal restart after 8-10 seconds with the smile.  It never gets to the hard reset.  Ideas?

[katanna]

I was told my device only had a 1 year warranty. You can purchase an extended warranty that will cover up to 2 years which I didn't buy. 

[katanna]

Your should contact Fitbit Customer support. Your device has a 1 year warranty.

[aljider24]

I tried this and it did not work. My fitbit 3 kept on having the same issue.

[BeeHD]

Mine is doing this EXACT THING... how was this resolved? 

[Sensenna]

It wasn’t. Nobody got back to me. I think it’s a technical fault that’s happened to most of the Charge 3’s, and it’s a way to make ya buy the Charge 4s! I’m so mad. How does this collectively happen to ALL of us at the same time?!?

[LoriMK]

They offer a discount on a new one, but I found a knock off for $32 that works just as good

Moderator edit: personal info removed

[snydepat]

I am having the same issues - I tried everything I could find to try to fix it and nothing works. This is my fourth Fitbit in 7 years and I keep buying them even though the same thing keeps happening. Can I get this replaced? I hate to spend money on another one since they don't work after a year or so.

Thanks

[MegMcH]

not resolved. screen is all striped too

[Sensenna]

I’m told they have a one-year warranty. Contact Fitbit directly. They should either completely replace it or give you a rebate. 

[katanna]

I've replied back to customer service asking what they are doing to address this. It's clearly a problem if multiple charge 3 users are experiencing the same problem at the same time. 25% off a replacement for those out of warranty isn't enough.

[MegMcH]

I agree with you

[adams99]

My Fitbit is charged to 42% and has switched off. When I try and charge it, it just keeps vibrating. I see this has been a problem with other users but I can’t see the solution. 
I have only had my Fitbit Charge 3 since Christmas so I am not too happy about this and look forward to hearing a solution please. 

[Bunky2185]

I have tried this 4 times today. It worked once for a couple hours. Now is just uncontrollable flashing from clock to screen wake/ notifications and vibrating like crazy

[Bunky2185]

I get the bar across. Unplug put back on charging cable  goes through same problem of switching screens and vibrating like crazy. Get smiley face unplug does the same thing

[Bunky2185]

does not solve problems 

[Tiffanyt83]

Hi im having the exact same issue with my charge 3. I tried to restart it and the 15 second method neither worked. Its still doing the same thing please help😔

[prabhatrai]

Having issue since yesterday while my band 3 is not booting plugged it in, it vibrate then boot for a min and the switched off automatically.then tried all possible method mentioned over here but none work.please help...

I am really loosing my trust on ur brand

[Falkeener]

I agree that brand trust has been eroded by this issue. Warranty periods notwithstanding it appears from the large number of similar malfunction symptoms, that Fitbit has a widespread PRODUCT DEFECT on their hands. Giving me a 25% discount on my 3 months out-of-warranty Charge 3 for me to buy another one and likely run into the same defect is not really great customer service.

Moderator edit: personal info removed

[katanna]

Did you follow the reboot steps noted in the previous posts? You can also contact customer service to guide you through and check your warranty.