Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[mandyshun77]

This happened to me too! my battery keeps on turn flat....i tried the methods mentioned in the thread but it doesn't help ....

[Vonstephie]

Bummer and I have not heard anything back. This is my second Fitbit and I've only had for 18 months so I have a feeling I'll be moving on to another brand 😞

[Aclare123]

This happens to me too...its super annoying. Iv also tried all the plug in and restart options. Seems like this is a common fault with this charge 3! 😒

[Vonstephie]

It’s a shame...still no response and since this is my second Fitbit that has died guess I need to find another brand.

[jessemarie21]

I am doing the same. I've had 2. The first one less than a year, the other one about 6 months . This time though it's just not charging anymore. Honestly red do better a better brandSent from my Sprint Samsung Galaxy S7 edge.

[Cristylenell]

My Fitbit Charge 3 is doing this exact thing. Everything was fine until yesterday when it started vibrating constantly and switching between notification screen and clock face.

[s70mbo]

Hi mine does this and I have tried re setting as per the instructions from fitbit and I have changed the clock face a few times. I think I am out of warranty now? Can this be sorted? Sam

[Smartie_16]

I don’t think they will give you a replacement they may give you money off
another one you’ll need to contact customer support good luck!

[answerpls]

My phone has the same issue after being restarted. Notifications are off. Now tried the shut down and replug version descibed above and it still doesn't work. 

[Smartie_16]

The only thing I can suggest is that you contact customer service if you’re
in warranty then all well and good if you’re not then 😩 I personally will
never be buying a Fitbit again once this one goes GOOD LUCK!!!

[Naaman]

I’m having the same issue.  Just tried the instructions you gave the other users, but it still keeps vibrating and going back and forth between home screen and wake/notifications screen. It stopped reading my heart rate yesterday then started to do this.  Did the same thing a couple months ago for a day or two, then went back to normal.

[cjoybro]

ok..this is happening with my Charge 3 also now.....it just vibrates when I try to reset it...I have tried everything...this is now just a paper weight ....very frustrating as I can see that this is a problem that has been happening for awhile.... I need a resolution or a replacement. 

[Smartie_16]

I would contact customer service and if you’re still in warranty they will
help you out. If not good luck I’ll never buy another Fitbit!!

[Jcoder]

I am having the exact problem and this restart process has no effect.  What next.?  Any help you can provide would be greatly appreciated. Thank you for your time. 

Jcoder

[Smartie16]

I would try Customer support if your Fitbit is still in warranty. IF not I would just buy another make of fitness tracker as Fitbit is useless.

GOOD LUCK!

Moderator edit: personal info removed

[pvanecek]

I am out of warranty.  What device would you recommend?   I only want to track my heart rate and steps.  If I could get blood pressure as well that would be great!

[pvanecek]

I am out of warranty.  What device would you recommend?   I only want to track my heart rate and steps.  If I could get blood pressure as well that would be great!

Problem never resolved.  Everyone keeps telling me to find a different tracker!

Moderator edit: merged reply

[Jcoder]

Consumer Reports has the Samsung Gear Fit Pro as their top pick.

Jeff
Sent from my iPhone

[Vonstephie]

I requested help 2 weeks ago and still no response from Fitbit but they keep pushing me emails to buy new products. I'm about 6 months out of warranty wonder if that is the reason?  I understand that businesses are a challenged right now but I'm sure most of their support team is remote and/or could be remote very easily. It's beyond disappointing and makes it worse that I see so many other customers with the same issue and no one has responded from Fitbit.

Anyone have any new ideas of how we might get some help?

[Vonstephie]

Maria....I assume you work for Fitbit Support?  Have you seen how active this thread is without any response from Fitbit?  Can you please help?  This is so disappointing