Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[StephP103]

Me, too.  Mine started doing this all of a sudden on 8/1/2020.  It is also incorrectly lists my activity time and stairs. 

[SkipTracingDead]

Just happened to me today. Fully charged yesterday... started vibrating randomly and flashing smiley face. Then went dead 0% battery. 

tried the 7-second restart...

trying 15-second restart now. 

[Krissyb24]

I’m having the same problem

i have tried all the clear data items as well as a reset and it’s still not right

my sceeen seems to be messed up as well as I cannot see the time clearly....it’s shrunk

i have had this just over 1 1/2 years and this is my first ever problem

 very frustrating 

[StephP103]

I also have had my Charge 3 for a little over a year. I have restarted it
several times and it continues to vibrate and switch between screens. Very
frustrating. Would expect a better quality product for $130.

[Krissyb24]

Just chatted with support.
Since it is now out of warranty and a

The reset options don’t work they have offered me 25% off a new one.......
Thanks but no thanks

Time to shop for a different tracker from somewhere else

Sent from my iPad

[StephP103]

I will be doing the same. 

[Michael4889]

Same issue here. What an absolute joke. This is the second charge 3 I've had in 14 months .First one was replaced because the screen failed about 7 months in and now this vibrating on and off thing has happened to the replacement they sent.  Is it too much to ask for a functional product, Fitbit??

[Krissyb24]

I just ordered a $25 tracker off amazon......had good reviews and if it lasts a year it’s still cheaper than Fitbit

Sent from my iPad

[StephP103]

Thank you! I’m going to look into it.

Sent from my iPhone

[Taunta]

This might actually have worked for me. I’ll let you know, cause it now needs to be charged. 

[Ziderray]

Hi

I have  tried doing recommendation of holding button for 15 secs taking off charging unit and putting back on still juddering and flashing please advise as not had

this watch long 

[Taunta]

I guess Google recently bought Fitbit. That may be why we have no customer service/ help

[SunsetRunner]

I have tried plugging in, waiting for progress bar, etc.  Does not work.

[FreekS]

Same here, tried it all, nothing works. 
Maas a birthday gift for my wife. 
very curious how Fitbit is going to help all of us because it’s a well known and documented issue. 

[Ziderray]

I contacted them
Re This and for good help give them a Ring this was after holding button for 15 secs etc read the guide on that and try it first if not ring them re
Phone problem good luck 🎂

Sent from my iPhone

[StephP103]

Thank you. I contacted them and they were helpful. The representative walked me through some trouble shooting steps and it seems to be ok right now.....knock on wood.

Sent from my iPhone

[demir]

Same story, 3rd charge 3, months of talks, lots of e-mails, delays, anger. Now, half the screen not visible (lost pixels), keeps vibrating, not proper HR measurement available, sleep data occasionally available... Similar problems with my wife's C3.

There are max 5 major issues with the device and reports from user are coming since day 1. This is absolutely not acceptable, it is shame for fitbit too. 

Charge 2 had literally "zero" issue for 20 months. Now I m afraid to buy Charge 4...

[MelissaMartin]

Do you have email address of who I can complain to?

[StephP103]

They are not responding to emails. I emailed first and received a canned response telling me to call. I called the customer service number using the link within the app. They were helpful on the phone and sent me a 25% off discount for future purchase.

Sent from my iPhone

[WhistlerRach]

I 100% am never buying a Fitbit again. I’m limping through using my son’s versa because he doesn’t use it. Waiting for that to die and then will invest in the new Apple Watch or Garmin. Fitbit has lost this customer. My Charge 3 was barely a year old and the “help” agent said that the battery was done and I could get a new one for a one time deal at 40% off. No other assistance. I’ve tried all their restart tips and it went from a 5-7 day charge to 2 hours over night. Then when I took it out of the charger it was so hot that it couldn’t be touched, scary. 
I would have considered staying with Fitbit if they replaced my unit but there’s no way now- and I have sold many of my friends on getting these!! So disappointed.... oh and I agree, my charge 2 was way better but I, unfortunately, lost it when the strap broke!! The strap thing is another bone of contention, why don’t they up the price $10 and just give you a WHOLE second strap? It’s always the other side that breaks!!