help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is draining the battery overnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2021 23:50 - last edited on ‎04-10-2021 04:02 by Fitbit Moderator

‎04-09-2021 23:50 - last edited on ‎04-10-2021 04:02 by Fitbit Moderator

This is a replacement charge 3 which arrived last week. It's losing a full charge within a day. I charge to full first thing in the morning, it's down to 50% by the evening, and down to 4% when I wake up ! I've tried, hard re-booting the tracker, un-paired and re-paired it, had all notifications off (and on) which makes no difference, and in desperation deleted the app, and re-installed it, and therefore re-paired the phone again. This is a replacement, for a replacement (which had a blank screen) for a replacement (for my original charge 3 (screen died) which had no battery issues at all and would last nearly 7 days. My husbands charge 3 with the same settings lasts 7 days. This replacement charge 3 is also up to date with it's software. If anyone has any more ideas I'd be very pleased to hear them as getting seriously fed up with this brand.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎04-10-2021 04:08

‎04-10-2021 04:08

Hello @SunsetRunner. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. I'm very sorry for this experience and I'd recommend contacting our Support Team for further assistance. This way they can review this situation and get back to you with a prompt resolution. In the meantime, please consider that there are some factors that could impact the batter of a Fitbit device. For more information, please check: 

Can I extend my Fitbit device's battery life?

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes

‎04-11-2021 16:16

‎04-11-2021 16:16

Same as me 

Best Answer
0 Votes

‎04-12-2021 03:51

‎04-12-2021 03:51

For me this started last Friday (9 April). Now my charge runs out in just 3 hours.

Best Answer

‎09-07-2021 17:18

In response to CynthiaQZ

‎09-07-2021 17:18

Same my replacement has basically no life. 
turned things off, reset etc nothing helps

Best Answer
0 Votes

‎09-07-2021 17:29 - last edited on ‎02-21-2024 05:27 by Fitbit Moderator

In response to CarolineIA

‎09-07-2021 17:29 - last edited on ‎02-21-2024 05:27 by Fitbit Moderator

Hi everyone. @CarolineIA Welcome to the community forums. 

I appreciate your help in following the suggested tips. At this time, I noticed that you reached out to our Support Team, but your chat got disconnected while they were providing assistance and information. In this case, I'd recommend reaching out to them one more time and please explain that you already have a case number, this way they can continue assisting you from there. 

In addition, take into consideration that if you experience any connection issue, you can contact them over the phone by clicking here. 

Wilson M. | Community Moderator, Fitbit.
Best Answer