Charge 3 is flickering non-stop between screens

[Tish30]

I have re-set my fitbit using the charger at least 15 times now and it has not helped at all.  I have also re-set it via the screen but this failed to do anything either.  My fitbit is a little over a year old so I am very unhappy that is has developed a fault.  Can this be sorted?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Tish30, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about your Charge 3's screen odd behavior. Thanks for taking the time to troubleshoot your tracker prior to posting here.

I've seen you contacted our Support Team after posting here and saw they tried to help you. If you still have any questions or doubts about the resolution given the day you chatted us, please reply back to your case number so they can continue assisting you.

We'll be around, have a nice day! 

[Aquavelvett]

Mine just started the issue and it flicks back and forth so much that the battery dies within 10 minutes...... please help.

[Tish30]

Sadly I gave up with mine.  It was less than 2 years old but is now in the bin and I purchased a Samsung Smart watch.  This was my 2nd fitbit and both failed me so I decided not to purchase a third one.  

[MarreFitbit]

Hello @Tish30, thanks for getting back. We're sorry to hear you go. We'll be always around if you need anything else, would be a pleasure to assist you anytime. 

Hi @Aquavelvett, welcome to the Community Forums. I'm sorry to hear that your Charge 3 is having this same odd behavior and that is causing the a battery drain, I'll do my best to get you back on track. 

If you haven't done so yet, please restart your Charge 3 as follows: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

You can also restart your tracker from your wrist. Open the Settings app and tap About > Reboot Device. 

Let me know if the odd behavior stops, I'll be looking forward to your response. 😉

[Aquavelvett]

I did restart it and it stopped doing it for about 5 minutes and then went right back to doing it again

Donalea

[MarreFitbit]

Hi there @Aquavelvett, thanks for getting back and for the update. 

I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. Let me know if there's anything else I may do to help you in the meantime.