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Charge 3 is losing active minutes

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‎12-31-2020 09:45 - last edited on ‎01-04-2021 04:18 by Fitbit Moderator

‎12-31-2020 09:45 - last edited on ‎01-04-2021 04:18 by Fitbit Moderator

Has anyone seen the active minutes actually decrease while working out? I have the charge 3 for about a year now. I was doing a Zumba class this morning and at one point, it showed 29 active minutes. When I looked at it a couple songs later, it was done to 24 and then 10 minutes later, started increasing again. I have never seen this happen before.

 

 

Moderator edit: updated subject for clarity

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‎01-04-2021 04:17

‎01-04-2021 04:17

Hi @SindeeM, it's great to see you in our Fitbit Community. Regarding the active minutes tracking issue that your Charge 3 has experienced, I'd like you to restart it as advised in this help article. After this, check out this help page, which explains how your Fitbit device earns active minutes.

 

Finally, monitor your tracker during the next activities and see if it tracks active minutes accurately.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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