Charge 3 is losing the time and it is not pairing/connecting

[AD487]

After the April 9th update, my Charge 3 began to lose time and was not syncing. I went through all the steps of turning Bluetooth on and off, phone on and off, rebooting the device, forgetting the device and re-pairing it to phone, deleting the and reinstalling Every tip, I tried! I finally decided to remove the charge 3 and set it up as new, now I can't get it re-installed. It says that it is connecting, but it does not work. A couple of times, it would finally display the message to type in the four digit code, but it did not work. I am so frustrated. I have had a streak of 30 minutes a day of active minutes since October and 10,000 steps day since December. It is all lost! I just want it to work again. It has been fine since I got it less than a year ago. I have never had an issue with a Fitbit before and I have had multiple over the years. 

Moderator edit: subject for clarity

[Walking24]

Charge 3 not good. I'm having problems with losing time. Have been able to sync only once since November of 2020.  Over five months of data lost. I feel like there's deliberate defects programmed into this device to encourage upgrades.  I'm finished with this product for good. 

Me three!

Moderator Edit: Merged posts/word choice

[WilsonFitbit]

Hello @AD487 @Walking24. Welcome to the community forums. 

I'm very sorry to hear about your experiences and thank you for the troubleshooting steps you've tried prior to posting. At this time, I'll suggest you to make sure that the Fitbit App for your mobile devices is up to date. 

I also recommend performing a long restart to your Charge 3 trackers by doing the following: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

After this, if you've unpaired the Charge 3, then I recommend adding it back but if you find any difficulty, please make sure that you have followed all of the steps suggested in this help article: Why can't I set up my Fitbit device? or Why won't my Fitbit device sync?

Hope this helps. 

[AD487]

Thanks for the suggestion , but it did not work. It will not connect to my
phone at all! Since the update on 4/9, it has not worked. I just pulled out
my old Alta HR and it connected immediately. The Charge 3 is less than a
year old, so I do not understand why this is happening. The Alta HR is
quite old and it works fine.

[WilsonFitbit]

@AD487 Thank you for following the suggested troubleshooting steps. 

Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

Please make sure to explain the situation and the troubleshooting steps you've tried, this way they can assist you from there. 

See you around. 

[CLA1]

Hi, can’t hold button down...it seems to be locked in.

This is a recent replacement Charge 3

candise

[CLA1]

I’m on my THIRD Charge 3 warranty replacement and the last one won’t charge.  It’s not the charger b/c my first one will charge.  Never had problems with Charge 2 till screen cracked.  If I were a conspiracy thinker, I would say, something’s going on.🤨

[WilsonFitbit]

Hi @CLA1. It's great to see you around. 

I'm sorry to hear this and thank you for the steps you've followed. In this case if your Charge 3 isn't charging, I suggest you to follow the steps provided in this help article: Why isn't my Fitbit device's battery charging?

If your Fitbit device still doesn't charge or restart after following the tips, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[RobertaG]

My Charge 3 is dropping bluetooth connectivity regularly.  I have two iPhones and I'm having the problem on both.  

I was debating about getting a new Fitbit but after reading all of these comments, I'm strongly thinking about another watch.  
I've had a FitBit for years and really like them but these bugs have become more frequent and they give us all of these steps to perform, knowing that the 4/9 release had bugs.  

Moderator edit: word choice

[WilsonFitbit]

Hello @RobertaG. Welcome to the community forums!

I'm sorry for the experience and thank you for the information you've provided. Please note that there was an update for the Fitbit App but if you already performed the update and you've followed the recommended troubleshooting steps and the inconvenience still persists, my best recommendation is that you please reach out to our Support Team. Our Support Team will be able to further assist and give a prompt resolution. Note that you can contact them through chat or over the phone and you can click here to get connected. 

See you around. 

[RobertaG]

Do you know how many times in the last month I have done these steps?  Can't Fitbit get it right?  There is obviously something wrong with the app.  I'm having the same problem on both a new iPhone and an old iPhone.  

I've had a Fitbit for a number of years and love it but I don't have the time to continue to repeat these steps, reload software, download, reset watch, etc.  I will try one last time and if this continues...Won't even give this Charge 3 to my husband because he will have less patience than I do with this runaround.

Moderator edit: format

[RobertaG]

So today - once again I removed the app and reinstalled and rebooted the fitbit and now it's working.  I guess I just have to do this every day or every other day until I decide to chuck it and get another one. 
I have really enjoyed using the fitbit - even more so now with the premium account.  I will be sad to give it up but it is not worth the aggravation.  I have enough issues with work IT issues.  

Moderator edit: word choice

[WilsonFitbit]

@RobertaG I really appreciate the efforts and help in trying to resolve the inconvenience. 

I'd like to let you know that since this inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and they will be able to continue working on your case and provide a prompt resolution. 

Note that you can explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.