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Charge 3 is losing time & not seen by Bluetooth

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‎07-21-2020 01:00 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-21-2020 01:00 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

My Charge 3 has recently not been connecting to my iPhone and sync has been intermittent and clock time has been wrong. The problem has been getting worse over the past 2 weeks, this morning both my iPhone & iPad Bluetooth cannot see it - despite the devices being 100% charged and next to each other.

 

I have rebooted my iPhone and closed the App, logged out and logged back in etc, etc.

 

This is a replacement Charge 3 as the screen on my original one stopped working.

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