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Charge 3 is no longer charging

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‎06-23-2021 13:42 - last edited on ‎06-24-2021 04:29 by Fitbit Moderator

‎06-23-2021 13:42 - last edited on ‎06-24-2021 04:29 by Fitbit Moderator

My charge 3 no longer charges. The connection points almost look burned as well or scratched at least which makes no sense as I was always very gentle with it! The screen also works intermittently since 6 months of use. Please help. 

 

 

 

Moderator edit: subject for clarity

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‎06-24-2021 04:36

‎06-24-2021 04:36

Hello @CaraS22. Welcome to the community forums. 

 

I'm sorry for any inconvenience caused and thank you for the detailed information. At this time, I'd recommend contacting our Support Team for further assistance. Please make sure to explain the inconveniences and mention if you have tried any troubleshooting steps and they will help you from there. 

 

Note that you can contact our Support Team over the phone or through chat, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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