Charge 3 is non-stop vibrating and it's flickering between screens

[Alcandan]

Yesterday (4/22/20) by Charge 3 went crazy vibrating and switching screens by itself.  I have rebooted - that took some effort because the screen kept switching on me. I have deleted all user data.  Re-paired with phone app.  I have done full shutdown and restart.  No Success.  Fitbit seems to still collect data and to sync but it draining the battery with all this automatic activity and its hard to wear with it buzzing all the time.  Help!

Moderador edit: updated subject for clarity

[MarreFitbit]

Hello @Alcandan, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about your Charge 3's recently behavior. Thank you for troubleshooting your it prior to posting here. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they continue to helping you to get this sort out. Note that we may need more than 7 business days to respond, due to recent events affecting our operations, that's why you haven't received a response since your last email. Stay tuned to your inbox, someone will get back to you as soon as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Timmaybarry]

having the same issue and did the sames trouble shooting actions... 

[Ana3]

This has happened twice to me in the last 11months. Today being the second. Also troubleshooted everything. Both times after contacting customer services they immediately Sent a new tracker, but that means I’m without my watch/Fitbit for a week which I hate. If you’re under warranty they’ll send you a new tracker free of charge. My worry is if it happens again in 11months time my warranty will have run out. Hopefully I’ve just been unlucky and 3rd time round it’ll last longer than a few months. 

[Timmaybarry]

This is my second Fitbit Charge 3 in 1 1/2 years. I've had this one for approx. 15 months after my first one did the same thing only a few months after purchase. Since this one is past the warranty I don't plan to spend any more money on Fitbit products. I want something to last more than a year and a half. 

In addition, my wife's fitbit screen now displays lines which make it hard to read the screen. This happened 2 months after the 1 year warranty past. So my household has had in 1.5 years 3 FITBIT device that have all had quality issues.