Charge 3 is not able to pair or sync

[123sjm]

Mine too is unable to pair since the beginning of June get the code put that in then nothing, just sorry this is taking longer left it overnight done all the usual l things that have been said still no joy, might as well throw it away, what a waste of money Fitbit is. 😢

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @123sjm. Welcome to the community forums. 

I'm sorry for the experience and thank you for the information and for the troubleshooting steps you've tried prior to posting. At this time, if you haven't done so, I recommend removing the connection with your phone and your Fitbit device. You can do this as listed below:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

I also recommend taking a look at: Why can't I set up my Fitbit device? If that doesn't work, please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Hope this helps. 

[Kspiller]

My charge 3 won’t sync either. It’s so disappointing as this is my third one. What a waist of money. 

[WilsonFitbit]

Hello @Kspiller. Welcome to the community forums. 

I'm sorry for the experience and thank you for your feedback. At this time, please make sure that you have followed all the recommended tips from this help article: Why won't my Fitbit device sync?

If you have followed those tips and the issue has persisted, I recommend contacting our Support Team through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Hope this helps. 

[123sjm]

Have tried and tried all the possible solutions many many times now that i have given up😥 so disappointing also does anybody else have problems seeing the clock face outside although the brightness is set to normal? 

[WilsonFitbit]

@123sjm Thank you very much for your reply. 

Thank you very much for following the suggested tips and for your feedback. Regarding the inconvenience with the screen brightness, please make sure that your Charge 3 isn't sleep mode. For more information, I also suggest visiting this thread. 

Also, take into consideration that there have been reports of dim screens, but if the tips above don't help, the best recommendation is to get in touch with our Support Team. As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.