help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is not auto-recognizing my activities

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2020 08:29 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-16-2020 08:29 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

I have had a new Charge 3 for two weeks now and and last week it auto recognised a swim correctly and this week nothing. Last week bike rides were registered, but yesterday it logged two short bike rides of 20 and 30 mins in the afternoon, but nothing for the 2 hours plus I did in the morning!

I have read the links re help for other users similar issues and I still don't have a clue why this is happening or how to rectify it. Both are set up to auto log after 10 mins.

I specifically purchased this to record swim and bike as well as steps.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎01-17-2020 06:24 - edited ‎05-23-2025 06:10

‎01-17-2020 06:24 - edited ‎05-23-2025 06:10

Hello there @Caroline138, welcome to the Community Forums. Thanks for the details provided and for taking the time to find solutions in the forums. Nice way to go! 

This issue was escalated to our team and it should be solved now. If you're still experiencing issues with SmartTrack, please restart your Charge 3 and try again. 

Thanks for your report. I'll be around if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-17-2020 06:34

In response to MarreFitbit

‎01-17-2020 06:34

Hello, 

 

I have a Charge 3 and recently have been having issues with the auto recognize of exercises off/on too. I have followed instructions to disable, restart app, reset to recognize again and that worked for a couple days and yesterday stopped again.   

 

With your last note this was a system issue and not related to specific fitbit and is fixed?

 

Thanks!

Best Answer
0 Votes