Charge 3 is not charging and it has a blank screen

[Dsandov]

I can no longer see my screen, it still tracks information but I have to refer to app. Now my tracker is not charging. Please help

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Dsandov. Welcome to the community forums! 

Thank you for the detailed information. If you experience any inconvenience to charge your Charge 3, I'd like to let you know that you can find some troubleshooting steps here: Why isn't my Fitbit device's battery charging?

If the device works but the screen still doesn't turn on, please note that there some additional tips and suggestions in this thread on how to help with screen inconveniences.

Hope this helps. 

[Dsandov]

Nothing has worked battery is draining and not charging, screen is still black but ur continues to track data that I can see on the app. I love my fit bit any other suggestions?

Sent from my iPhone

[WilsonFitbit]

@Dsandov Thank you very much for your reply. 

I appreciate your help in reviewing the suggested tips and thanks for loving your Charge 3. Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.