help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2020 17:15 - last edited on ‎10-26-2020 05:12 by Fitbit Moderator

‎10-25-2020 17:15 - last edited on ‎10-26-2020 05:12 by Fitbit Moderator

My Fitbit will no longer charge I’ve checked my charger I’ve even replaced the charger to see if maybe it was the charger and it’s not charging.

 

 

Moderator edit: update subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-26-2020 05:11

‎10-26-2020 05:11

Hi @Pupina, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it won't charge even though you have tried a new charger.

 

I'd like to know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your tracker for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes