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Charge 3 is not charging

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‎10-18-2021 20:42 - last edited on ‎10-19-2021 04:34 by Fitbit Moderator

‎10-18-2021 20:42 - last edited on ‎10-19-2021 04:34 by Fitbit Moderator

My charge 3 is plugged in, clean, and it vibrates indicating everything is aligned correctly, however, it will not charge. Please help!

 

 

Moderator edit: updated subject for clarity

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‎10-19-2021 04:34 - last edited on ‎08-23-2024 04:06 by Fitbit Moderator

‎10-19-2021 04:34 - last edited on ‎08-23-2024 04:06 by Fitbit Moderator

@Canc Welcome to our Fitbit Community. Regarding the charging issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it charges properly.

Hope this helps.

JuanJo | Community Moderator

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