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Charge 3 is not connecting to my phone

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‎04-22-2020 06:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 06:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

mine watch keeps disconnecting and my phone is by it at all times and I'm not sure why it keeps doing it for. 

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 14:20

‎05-05-2020 14:20

Hello there @CGDM, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. I'll be glad to help you to properly sync your Fitbit to your phone. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher, or Windows 10 v1607 or higher. 

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

If you haven't done so yet, please follow the troubleshooting steps recommended in this help article: Why won't my Fitbit device sync? 

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎05-05-2020 14:20

‎05-05-2020 14:20

Hello there @CGDM, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. I'll be glad to help you to properly sync your Fitbit to your phone. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher, or Windows 10 v1607 or higher. 

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

If you haven't done so yet, please follow the troubleshooting steps recommended in this help article: Why won't my Fitbit device sync? 

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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