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Charge 3 is not counting my floors

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‎01-29-2020 03:17 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 03:17 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

I live in a ground floor flat .How can I, supposedly go up 2 floors without leaving home?

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 05:58 - edited ‎09-24-2023 12:14

‎01-30-2020 05:58 - edited ‎09-24-2023 12:14

Hi there @Mitsykitsy, thanks for stopping by. Thanks for the details provided, I'll be glad to help you. 

As a first approach, I'd like you to take a look at: How does my Fitbit device count floors climbed?

10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit tracker might only tell you 2 floors because it assumes that each floor is 10 feet tall and this is what happens to my at my granny's home. 

Another cause of inaccurate floors is moisture. Have you checked that already? For example, the pathway to the altimeter on the back of your tracker can become clogged temporarily with sweat. 

Maria | Community Moderator, Fitbit


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