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Charge 3 is not counting my floors

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‎07-24-2020 14:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-24-2020 14:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Hi. I’ve recently bought a used charge 3 to replace the charge 2 I was using before. Since changing over I no longer seem to be counting floors climbed. Any ideas why please? The watch seems to be in great condition and no other problems...

 

 

Moderator edit: subject for clarity

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‎07-26-2020 19:15

‎07-26-2020 19:15

Welcome to the Fitbit Community, @HMKing.

 

I am sorry to hear your Charge 3 tracker is not counting floors climbed. I appreciate the additional details and I am here to help. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor. 

 

I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device?

 

For more information about accuracy of Fitbit devices, see How accurate are Fitbit devices?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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