Charge 3 is not flashing the green lights

[Roni.k]

I bought this watch less then six months ago, and it has already stopped working!!  The screen is blank and there is no flashing green light at the back!

I have tried every reset and solution that was written online. 

 This is absolutely the most disappointing watch I have bought. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Roni.k! Sorry to hear the green lights on the back of your Charge 3 stopped working. Thanks so much for the steps you tried in order to solve the issue. Nice way to go!

I saw you got in touch with our Support Team after posting here. I'm glad to hear they were able to help. Please keep an eye on your inbox, some will be in touch with you soon.

Let them know the outcome so they can move forward. 

Have a nice day!

[DDurette]

I got a Charge 3 as a BD gift at the end of November'18, and I have had a few issues....but now I have the same problem as Roni.....I will contact the Support Team also... Very disappointed.

[MarreFitbit]

Welcome on board @DDurette! I'm sorry to hear you're having the issue with your Charge 3. 

I've seen that you got in touch with our Support Team after posting here. Glad to hear they were able to sort this out.  

Please don't hesitate to let me know if there's anything else I may do to assist. 

[DDurette]

Within 48 hours, I received a replacement for my defunked Charge 3...THANK YOU, THANK YOU! I am very impressed with the Fitbit service...quick and efficient. I hope that the product will be as satisfactory!

[MarreFitbit]

Hi @DDurette! I'm very happy to hear you received a replacement within 48 hours of getting in touch with our Support Team. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Please don't hesitate to let us know if there's anything else we may do to assist. 

[Roni.k]

Within a few days, I received a replacement for my Charge 3. I am very happy and excited to be able to use my watch again. Great Fitbit service. Thank you! 

Accept as Solution

[Roni.k]

Within a few days, I received a replacement for my Charge 3. I am very happy and excited to be able to use my watch again. Great Fitbit service. Thank you! 

[MarreFitbit]

Great news my friend @Roni.k! I'm happy to hear you received your replacement so quick. I hope you keep enjoying your new device. 

I'll be around if you need further assistance! 

[nddronet0769]

Same problem but happened after the update. I contacted support but no help. They have to turn it over to a specialist which they have no idea how long it will take for them to contact me. Anyone know about how long?

Thanks in advance!

[MarreFitbit]

Welcome on board @nddronet0769!  We don't have a specific date about when they will contact you back. They'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Pattigraff]

My charge 3 has no green light. Tried resetting multiple times. Nothing.. Tried rebooting multiple times. Nothing..

[MarreFitbit]

Welcome to the Community Forums @Pattigraff! Thanks for restarting and rebooting your Charge 3.

I'd suggest to restart Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Also, make sure Heart Rate is On. Open the Settings app and find Heart Rate.

Give this a go and let me know the outcome, I'll be around. 

[Pattigraff]

I did it and still not working and heart rate is on

Sent from my Verizon ASUS Smartphone

[MarreFitbit]

Hi there @Pattigraff, thanks for coming back and following the tips and recommendations I provided above. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present. 

[ajohns]

This is my second charge 3 and it too has now stopped working I've had this watch for less than a year and I have to say I'm very frustrated. The first watch battery stop charging. You quickly sent me a replacement which I appreciate it. now the second one face is black will not pair with my phone and I have tried all of the resolutions that you have listed here.

[Fiona24]

I’m having the same problem with my Charge 3. I wore it swimming for the first time and my hr stopped recording afterwards. I noticed it stopped from the minute I entered the water. I’ve tried the reset and the reboot but made no difference. 

[MarreFitbit]

Welcome to the Community Forums @ajohns! I totally understand how you feel. Thanks for troubleshooting your Charge 3 prior to contacting us, nice way to go!

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Welcome on board @Fiona24! Thanks for restarting your Charge 3. I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will be in touch with your shortly. 

I'll be around if there's anything else I may do to assist you with. 

[WhatLarriLoves]

Same here, No flashing green light and unable to restart device. :-(.....

[MarreFitbit]

Welcome to the Community Forums @WhatLarriLoves! Thanks for trying to restart your Charge 3. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you with.

[michelzaffran]

I have the same problem 

the green leds don’t work anymore 

the charge 3 battery dies last night and I have recharged it and tried to reboot with the 15 seconds method but the less still don’t work