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Charge 3 is not holding a charge

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‎04-16-2020 19:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 19:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi I’ve had my Charge 3 since Christmas 2018. It had been working well until today. I started the day with a battery at 89%. I didn’t check it all morning and then my wrist buzzed and my Fitbit was dead. I charged it and 3 hours later it was dead again. I charged it and restarted it and now a few hours later it is at 69%. I haven’t been using the app, I don’t get notifications. I have the screen brightness turned down. I am really sad if the battery isn’t working right as a new Charge 4 has come out....

 

 

Moderator edit: updated subject for clarity

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‎04-17-2020 15:49 - edited ‎09-24-2023 05:28

‎04-17-2020 15:49 - edited ‎09-24-2023 05:28

Hello @MeagSC, welcome to the Community Forums. I'm sorry to hear that the battery on your Charge 3 is draining quickly than expected. Thanks for making sure you're not using features that may cause the battery to be drained faster.

Since the battery on your Charge 3 keeps draining. I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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