Charge 3 is not holding a charge

[Kirsten192]

I have had my Charge 3 for over a year and I noticed 2 days ago it will no longer hold a charge. I charge it all the way up and within 20 minutes it's dead. I have tried to update, following all the help tips on why it won't charge and it's  still not working. I have tried everything except the factory reset and nothing. I am going crazy. Please help. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kirsten192.

I am sorry to hear your Charge 3 is not holding a charge. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Kirsten192]

Hello. No, my charge is still not holding a charge and no update is going through. It says it does and then I check again and it's still showing an update available. So I have to keep my charge on the charger until I workout and hope it holds out until I am done. 

[LiliyaFitbit]

Hi @Kirsten192, thank you for your reply. 

I am sorry to hear your device is still not holding a charge. Thank you for posting the update here. I could see that our Support team got in touch with you. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Please keep an eye on your inbox. 

I'll be around if you have any questions.