Charge 3 is not holding a charge

[Mcrandall30]

All of a sudden my charge 3 will not hold a charge. It has up until now held a charge for 7 days but this week it is only lasting 2-3 days or less than 24 hours. I have reboot the device and this did not change. Please advise of the next step. Thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Mcrandall30, it's nice to see you again in our Community Forums. 

I am sorry to hear your Charge 3 tracker is not holding a charge. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Keep me posted on the outcome.

[Jacqste]

The same thing is happening to me. I was trying to see if I can get in touch with support but that part of the website seems to not be working. My charge 3 only holds a charge for less than a day. The screen is set to dim, minimal notifications, and it doesn't automatically turn on the display when I move my arm. It is very disappointing because I feel as if every time I try to resolve this issue I get told I am not charging it correctly or using it inappropriately! 

I have tried to reset the device, but nothing seems to be making it any better. 

Dissapointing.

[masher1991]

Mine is doing the same thing and I can’t get a response from anyone either.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jacqste @masher1991.

@Jacqste Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the additional details and your troubleshooting efforts. I understand how frustrating this is for you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@masher1991 I am sorry to hear your device's battery is not lasting. Before considering other options, could you please confirm if you already tried our tips at Can I extend my Fitbit device's battery life?

Looking forward to hearing back from you.

[LionelRichtea]

I'm experiencing same problem my battery lasts literally a few hours !!

Everything was fine then one day I let the battery go completely dead when I recharged it the problem started I've tried everything suggested dim display factory reset cleared all data nothing works 😔

[JonB82]

I am having the same issue and i have read through the forum chats here AND your recommended tips to extend battery life and still no success.  Why is everyone having the same issues with no success?  My charge isnt even lasting 24 hrs.  

Thank you!

[murphyapple]

I also have this same problem, and my fitbit is not even 1 year old!

A week ago, my Charge 3 would last 7 days without needing a charge, and now it won't last more than 18 hours. I've tried everything outline in the charging instructions as well as tips, but no luck.

How can I send this back for repair?

[spilkent]

I am having the same issue with my Charge 3.  It will not hold a charge for more than one day.

[LionelRichtea]

Mine is only 10 months old as well was a Xmas present how do we get them repaired or replaced ? 

Hoping we might get a useful reply 🤞

[SunsetRunner]

I am having a similar issue.  I have recharged mine five times in the past two days.  My number of steps/activity level is normal.  The device continues to use up the battery within hours of being charged.  Earlier the time was off by 10 minutes.  I did notice that there was some game thing added to my fitbit.  I removed it.  Not sure what is causing it, but I would appreciate any assistance in getting it fixed.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @LionelRichtea @SunsetRunner @spilkent @murphyapple @JonB82.

@LionelRichtea @JonB82 @murphyapple @SunsetRunner I am sorry to hear that you're experiencing the same issue with your devices. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am glad to assist you. I went ahead and created cases for you, someone from our Support team will reach out soon.

@spilkent Upon checking with our Support team, I was told that you have already contacted them regarding the issue with your device's battery. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[LionelRichtea]

Thank you for the assistance fingers crossed they will be able to help resolve the issues 

[SunsetRunner]

you are full of it !!!!!!!

You say the same thing to everyone, your watchs are not good quality,they are programmed to last just about one year then we need to buy another one.  You should be ashamed !! 🙂

[Mcrandall30]

This did not resolve the issue. This charge3i recieved from fitbit in July as a replacement due to lines on the screen. Given that I have only had this tracker since July and the battery is barely lasting less than 24 hours now I need answers please, thank you

[juliecolorado]

Mine's not only not holding a charge, but starting to act wonky. I rebooted it per Help articles and still not right. I deleted the app and reinstalled which I found in another thread, still not right.  Issues include: no longer holding charge (need to plug in every other day now), partial clock / numbers display (lines through some), only tracking some sleep hours (4 of 7) or not tracking any at all, no longer tracking steps per hour (e.g. had 2500 steps, but none per 3 hours when they happened). It seems to be a decline this past 10 days. I do not have excessive use on the battery. Is there anything else to try?

[KahRay]

Hi.  The exact same thing has happened to mine, fully charged around 12 hours ago and on 5% already.  I have tried all recommendations re: charging and restoring.  

[Mcrandall30]

My previous contact with customer support was on response to a different problem and was issued a new tracker in July and now this is a new issue. Please advise what my next step is, thanks

[Julie0321]

I'm having the exact same issue. My charge 3 was working really well and suddenly (3 or 4 days ago), it can't hold a charge for more than 12 hours. I have tried every tips and nothing change...  What should I do ?