Charge 3 is not holding a charge

[DeHerdz]

The last couple weeks when I've tried charging my watch, it's able to 100% battery. Once I take it off the charger, it won't last more than 30 minutes so the next time I look down it's already dead. I've tried this multiple times leaving it plugged in overnight and I've always connected the charger to a usb outlet. What do I need to do to get this fixed? I've loved it so far but it's not even a year old!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @DeHerdz.

I understand how you are feeling about this situation. I appreciate your efforts and recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Please also make sure your tracker is syncing. You can find the troubleshooting instructions here if you're having any difficulties with syncing your device. 

Let me know how it goes. 

[DeHerdz]

I read through the linked you had attached to your reply. I've only charged
my watch by plugging the charging cable into a USB plug. I don't have many
features enable draining my battery, but that isn't the issue. It isn't
that my battery isn't lasting as long as before, it's not lasting at all...

Last night I plugged in my watch to charge and when I woke up this morning
it was at 100%. I took it off the charger and opened my fitbit app on my
phone right away to sync it. The idea was to try to manually sync it every
15 minutes to get an idea of how quickly the battery is draining. I wasn't
even able to sync it once before the watch was dead and unable to turn the
screen back on.

I think that either my battery or my whole device needs to be replaced.

[LiliyaFitbit]

Thank you for your reply, @DeHerdz.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[DeHerdz]

Sounds good, thanks for the help!

[LiliyaFitbit]

Thank you for your response, @DeHerdz.

I appreciate your feedback and look forward to getting you back on track. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. I appreciate your understanding.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums!

[DeHerdz]

Hello Liliya,

It's been a while since I last spoke to you but I've got an issue with my replacement fitbit charge 3 I received in January. I'm having a very similar issue as what I was having before. August 18th I looked down at my watch and noticed that the screen was black and not turning on. When I got home I plugged it into my charger. It buzzed initially but after a few hours of charging it isn't able to turn on or synch. If I press and hold the side buttons while it is in the charger it just vibrates but the display doesn't show anything. I've only been plugging it into the fitbit charger via the USB. Is there a known defect in the fitbit charge 3 battery or the charger?

[LiliyaFitbit]

It’s good to see you in the community, @DeHerdz.

I am sorry to hear about the issue with your replacement device. Thank you for the details mentioned and the troubleshooting performed. I understand your concern and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

For complete instructions to resolve the syncing issue, see Why won't my Fitbit device sync?

Hope this helps. 

[DeHerdz]

Liliya,

I tried this method of restarting the device, but it did not work. When I
plug in my watch to the charger, nothing shows on the display. This is the
case even after letting the watch charge for an hour. When I hold down the
side buttons to restart the watch, the watch constantly vibrates until I
let go. After 15 seconds and I let go, nothing happens and it does not
display anything.

What are the next steps to diagnose the problem?

Thanks,

Moderator edit: personal info removed

[DeHerdz]

Liliya,

I haven't heard from you in a bit. What should be my next step to address my issue? Thanks.

[LiliyaFitbit]

Thank you for your reply, @DeHerdz. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.