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Charge 3 is not pairing with the Fitbit app

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‎11-11-2020 09:52 - last edited on ‎11-12-2020 03:26 by Fitbit Moderator

‎11-11-2020 09:52 - last edited on ‎11-12-2020 03:26 by Fitbit Moderator

My fitbit stopped syncing so I decided to unpair it and then pair it back with fitbit app. Unfortunately, it seems to get stuck on pair your tracker page. It says, sorry, the set up is taking longer than usual. Please be patient. We are on it!

 

It failed to pair 3 times.

 

How do I make it work again?

 

 

Moderator edit: updated subject for clarity

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‎11-12-2020 03:26

‎11-12-2020 03:26

Hi @viktorija37, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 won't connect with your Fitbit app. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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