Charge 3 is not recognizing outdoor bike every time

[wingchun88]

My charge 3 seems not auto recognize outdoor bike everytime, any ideas? Thanks

Moderator Edit: Clarified subject and label 

[CindyMFitbit]

Hi there @wingchun88. 

Thanks for the details shared in your post. Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. If your Charge 3 isn't registering your activity, I'd recommend lowering the auto-exercise recognition setting to 10 minutes. You can do so on the Fitbit app:

1. On the Fitbit app dashboard, tap the Exercise tile.
2. Tap on the gear icon at the upper right corner.
3. Tap an exercise, and adjust the duration to the 10 minutes 
   

If that doesn't work, I suggest you to restart your Charge 3 following the tips here.

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.

Hope this helps. 

[wingchun88]

Thank you, been reset auto-exercise recognition, and reboot a few times, it seems the same.