Charge 3 is not recording steps nor floors

[Yorkiecrawf]

Hi, my Charge 3 won’t record sleep, stairs climbed, screen stays lit for a couple of seconds and can’t be changed. It was a Christmas present, otherwise I would just sell it on eBay. Please do something with the software?

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

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@Yorkiecrawf wrote:

Hi, my Charge 3 won’t record sleep,

stairs climbed, You must go up 10 feet in elevation for it to count a Floor. It does not count each stair

screen stays lit for a couple of seconds and can’t be changed.The screen does not stay on all the time. It times out to save on battery

It was a Christmas present, otherwise I would just sell it on eBay. Please do something with the software?

Hope to see you around!

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[EdsonFitbit · Accepted solution]

@Yorkiecrawf @WendyB Thanks for visiting the Fitbit Community.

@Yorkiecrawf I'm sorry to hear that your Fitbit Charge 3 is not working properly. In order to get it resolved please be so kind to perform a restart by following these steps. If this doesn't work, please perform a long restart by doing the following:

1. Connect the Charge 3 to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

@WendyB Thanks for your help.

Hope this helps. Let me know how it goes.

[suziepo]

Hi I’m having problems. Charge 3 is not recording steps etc and sleep and wrist twist and tap not working. Tried all the help suggestions. Taken off devices from Bluetooth and rebooted etc any ideas ... really getting fed up now

[EdsonFitbit]

@suziepo Welcome to the Fitbit Community.

I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thanks for your patience in the meantime.

Keep on stepping.

[Leonardkok]

Does it work for ionic?

[Debbre]

2 days ago my Charge 3 went bonkers and started constant changing screens and buzzing. I have done the recovery steps with the charger multiple times. This morning it finally settled down to stop jumping around and buzzing but won’t record anything. The app on my phone also says 0 for everything. The screen wake button is on but does not work. Nothing works except the clock has finally come back on. 

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

@Debbre, I regret to hear that your Fitbit Charge 3 is not working properly. Thank you for following our troubleshooting steps.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

@Leonardkok, the troubleshooting steps on the link provided above to restart, should work with the Ionic too.

If you have any question, please let us know.

[Susan1221]

I am having the same issue with my Charge 3.  It started about 2 weeks ago.  Clock and Date are correct, but it will not record anything.  I tried rebooting as directed several times.  No change.

[EdsonFitbit]

Welcome to the Fitbit Community @Susan1221.

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 3 and thank you for trying to resolve the issue.

In this case, you can clear your user data by following the next steps but keep in mind that your apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings will be deleted from the Charge 3:

On your device, open the Settings app > About > Clear User Data.

Please let us know if you have any question.

[Debbre]

My Fitbit has officially blown its brains out now. . It isn’t even keeping time. Just a bunch of buzzing and jumping.

Sent from my iPad

[EdsonFitbit]

Thanks for the update @Debbre.

Our team has been in touch with you recently. For more information, please check your inbox. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Susan1221]

I tried the suggestion of clearing data and this did NOT work. Any other
suggestions?

[Susan1221]

I cleared the data and this did not work.  Any other suggestions?